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How the IT Skills Pathway programme has helped us

Case Study

The IT Skills Pathway supporting Social Care Providers

Sue Morris (Activities Coordinator) and Sylvia Kinvig (Head Chef) work for Spring Care at the River Meadows Nursing Home where Alison Peake is the Registered Manager. In this case study they explain how and why they got involved with the IT Skills Pathway and their experiences of undertaking the learning.

How does your job involve the use of IT?
(Sylvia) “I use the laptop to create dietary charts, staff rotas and I want to be able to use Excel to cost orders.”
(Sue) “I use the laptop to send and receive e-mails from entertainers. I also send our newsletter and event photographs to Head Office. I use the Internet to research different types of events and create posters. I want to be able to develop and improve my IT knowledge in the work I am already undertaking.”

How did you hear about the IT Skills Pathway?
(Sylvia) “I had already attended a basic face to face course with Shropshire Partners in Care (SPIC) which I enjoyed. I wanted to increase my basic knowledge and reinforce the learning I had already undertaken.”
(Sue) “I saw a poster produced by Shropshire Partners in Care displayed in our office. A colleague had already attended a separate basic IT course with them which she enjoyed so I thought it would help teach me more skills.”

Tell us how you went about learning?
(Both) “We signed up to the Basic IT learning course at the SPIC office. We both undertake the learning at home but to support this attend a monthly face to face session at the SPIC office. We’re able to ask any questions and discuss any problems experienced.”

How is the course helping you at the moment?
(Sue) It is helping me to be more confident in how to navigate around a computer, search for information and how to store it correctly.

Having done the learning are you saving time?
(Sylvia) “It is saving a lot of time as I now know more about how to achieve what I need to do and also what the home needs me to do.”

What would you say to other staff in the Social Care Sector about the IT Skills Pathway?
(Both) “We’ve been able to gain more knowledge about how to use a computer and it is making tasks easier and we’re saving time.”

Would you promote the learning programme to your colleagues?
(Both) “Yes. We’re enjoying the learning and can see the benefits for us and our employer.”

What are the next steps for you in terms of IT learning?
(Sue) Continue my learning to the Level 1 courses.
(Sylvia) I will be undertaking Excel and PowerPoint which will support my role in creating menus and costing spreadsheets.

How do you feel the IT Skills Training has supported Sue and Sylvia?
(Alison) “It has helped them to be able to access the internet, giving them more information and knowledge. Improving their IT understanding has enabled them to use IT more effectively and efficiently for the job roles on a day to day basis.”

Would you recommend the IT Skills Pathway to other Social Care provider managers?
(Alison) “Yes I would recommend other Social Care Providers to become engaged with the Pathway, it gives the staff confidence and supports their job roles.”